Refund and Returns Policy
Your Satisfaction, Our Priority
At Bluerees, we craft every Tent, Light, Chair, Blanket, and Accessory with care. If something’s off, we’ll make it right—simple and fair. Reach us at support@bluerees.shop or +1 (508) 686-1464 (Mon – Fri, 9 AM – 5 PM EST) for help.
Returns
• 30-Day Return Window: You’ve got 30 days from delivery (per tracking) to request a return.
• Eligibility:
o Your Tent, Lighting, Chair, or Accessory must be unused, in original condition, with tags and packaging intact.
o Include your receipt or proof of purchase.
• How to Return:
- Email [store_email] with your order number and reason.
- Wait for approval—we’ll send a prepaid shipping label (free) and return instructions.
- Pack it securely and ship to:
o For U.S. Returns: 5605 Wesley St, Greenville, TX 75402, United States
o For International Returns (e.g., from Asia): Rm 9042, 9/F, Block B Chung Mei Centre 15-17 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong - We’ll email you when it’s received.
• Note: Unapproved returns won’t be accepted—always check with us first! International returns (outside the U.S.) may take longer—expect 10-20 days transit, plus customs.
Damages and Issues
• Report: Contact us within 7 days of delivery if your item’s defective, damaged, or wrong.
• Process:
o Send clear photos of the issue to support@bluerees.shop.
o We’ll provide a prepaid return label (we cover it).
o Using your own carrier? We can’t refund those costs.
• Resolution: Post-inspection, we’ll email you about your refund or replacement.
• Non-Returnable: Perishable goods, custom orders (e.g., engraved accessories), or hazardous items (e.g., flammable camp fuel) can’t be returned. Questions? Hit us up!
Exchanges
• We don’t do direct exchanges. Return your item for a refund, then order anew at bluerees.shop.
European Union 3-Day Cooling-Off Period
If shipping to the EU, you can cancel or return within 3 days of delivery, no reason needed. Same rules apply: unused, with tags, in original packaging, plus proof of purchase.
Refunds
• Fast and Fee-Free:
o Timeframe: Approved returns are processed within 3 business days of reaching our U.S. facility.
o Method: Refunds hit your original payment (e.g., PayPal, bank card)—we’ll email to confirm, just reply to wrap it up.
o Cost: No fees—you get back what you paid for the item.
o Full Order Returns: Return everything? We’ll refund the total, including original shipping (if charged).
• Note: Bank delays might add 5-15 business days. No refund after 15 days? Email support@bluerees.shop.
Shipping Your Return
• Return Address: 5605 Wesley St, Greenville, TX 75402, United States
• U.S. Warehouse Note: Orders ship from Grand Island, NE (3-7 days), but all returns go to our U.S. facility.
Questions?
• Email: support@bluerees.shop
• Phone: +1 (508) 686-1464
• Support Hours: Mon – Fri, 9 AM – 5 PM EST
